cpf hotline

CPF Hotline


The CPF Board in Singapore offers a dedicated telephone service known as the CPF (Central Provident Fund) Hotline. It offers assistance and information on various CPF matters to account holders, employers, and members of the public.

Services Provided

It provides a range of services, including:

Account Enquiries: Checking account balance, contributions, transactions, and withdrawals.

Employer Services: Guidance for employers on their CPF responsibilities and obligations.

Member Assistance: Providing information on schemes, policies, and benefits under the CPF system.

Online Account Access: Assisting users with registering for online access to their CPF accounts.

Importance of the CPF Hotline

It plays a crucial role in ensuring that individuals have access to accurate information about their CPF savings and benefits. It serves as a convenient channel for resolving queries, addressing concerns, and seeking clarification on complex issues related to retirement planning and financial security.

How to Contact the CPF Hotline

To reach the CPF hotline:

CPF call centre 

For member-related inquiries, e.g., retirement, housing, and nomination,.

1800-227-1188 (for local calls)

+65-6227-1188 (from overseas)

Monday-FFriday: 8:30 a.m. to 5:30 p.m.

Saturday, Sunday, and public holidays: closed

Eves of Christmas, New Year, and Chinese New Year: 8:30 a.m. to 1:00 p.m.

To ensure that we can address your inquiry, please reserve a specific time window at least one working day in advance. 

Make an appointment.

At the beginning of your appointment, you will receive an SMS with instructions on how to answer the phone. We kindly ask that you schedule a new appointment if you were unable to start the call within five minutes of the scheduled time.

Healthcare hotline 

For healthcare-related inquiries, e.g., MediSave, MediShield Life, and CareShield Life.

1800-222-3399 (for local calls)

+65-6222-3399 (from overseas)

Monday-Friday: 8:30 a.m. to 5:30 p.m.

Saturday, Sunday, and public holidays: closed

Eves of Christmas, New Year, and Chinese New Year: 8:30 a.m. to 1:00 p.m.

How do I make an appointment with the CPF officer?

To make an appointment with a CPF officer through the CPF hotline, you can follow these steps:

Dial the CPF hotline number: Call the CPF hotline during their operating hours.

Choose the appointment option. Listen to the automated menu and select the option for making an appointment with a CPF officer.

Provide the necessary information: You may need to provide your identification details, such as your NRIC number, name, and contact information.

Select the preferred date and time: Choose a suitable date and time for your appointment with the CPF officer.

Confirm the appointment. Verify all the details provided and confirm your appointment with the CPF officer.

By following these steps, you can easily make an appointment with a CPF officer through the CPF hotline.

It is an essential resource for anyone looking to understand their CPF savings better or navigate various aspects of Singapore's pension system. By providing valuable support and guidance over the phone, it contributes significantly towards promoting financial literacy and retirement preparedness among its users.

What to do if you are a victim of fraud or scam

Stay Calm: It is important to remain calm and collected to deal with the situation effectively.

Contact the CPF Hotline:

Call 1800-227-1188 immediately to report the fraud or scam.

Provide details of the incident, such as what happened, when it occurred, and any relevant information.

Secure your account:

If the scam or fraud involved your CPF account or personal information, inform the CPF hotline representative.

Change your passwords and update your security settings to prevent further unauthorised access.

Reset your Singpass if you think it has been compromised. Call the Singpass 24/7 hotline or helpdesk at +65 6335 3533.

Report to the authorities:

If you believe a crime has been committed, such as identity theft or phishing, report it to the relevant authorities.

Monitor your accounts:

Keep a close eye on your CPF account and other financial accounts for any suspicious activity.

Follow Up:

Stay in touch with the CPF hotline and follow any additional steps they recommend to resolve the issue.

Remember, it is important to act swiftly and responsibly when dealing with fraud or scams to minimise damage and protect your personal information.

Can I check my CPF account balance through the hotline?

CPF Hotline Services

Yes, you can check your CPF account balance.

Dial the CPF hotline number at 1800-227-1188.

Follow the automated instructions to access your account information.

Have your NRIC number ready, as you may need to provide it for verification purposes.

You can check your CPF account balance, contributions, and other related information through the hotline.

Can I request for CPF statements to be sent to me via email through the hotline?

Yes, you can request for CPF statements to be sent to you via email through the CPF Hotline.

Here's how you can do it:

Call the CPF Hotline at 1800-227-1188.

Follow the instructions to navigate to the relevant service option.

Once you are connected to a CPF customer service officer:

Request to have your CPF statements sent to you via email.

They will guide you through the verification process and assist you in updating your contact details if necessary.

Remember to have your identification documents and relevant information ready when making the call for verification purposes.

After the request is processed, you should receive your CPF statements via email as per your request.

If you encounter any issues or require further assistance, feel free to contact us during their operating hours.

Are there any specific security measures in place when accessing personal CPF information through the CPF Hotline?

Security Measures for Accessing Personal CPF Information

When accessing personal CPF information through the CPF hotline, there are several security measures in place to ensure the confidentiality and security of your data:

Verification Process: Before being able to access any personal information, callers are typically required to go through a verification process to confirm their identity. This may involve providing personal details such as an NRIC number, date of birth, or other information on file.

PIN or Password: Some may require the caller to enter a personal identification number (PIN) or password as an additional layer of security.

Encryption: Information exchanged over the hotline may be encrypted to protect it from unauthorised access or interception.

Confidentiality Agreement: Call center agents handling CPF inquiries are often bound by confidentiality agreements to safeguard the privacy of callers' information.

Secure Database: Personal information stored in the CPF system is typically kept in secure databases with restricted access to authorised personnel only.

By implementing these security measures, it aims to protect the personal information of callers and maintain the integrity of the CPF system.

CPF Board services

The Central Provident Fund (CPF) is a comprehensive social security savings scheme in Singapore. Managed by the CPF Board, it serves to provide working Singaporeans with retirement income, healthcare financing, home ownership, and asset enhancement. Here's an extensive overview of the various services provided by the CPF Board:

1. Contribution Services:

Employers are required to make monthly CPF contributions for their employees.

Self-employed individuals can also contribute to their own CPF accounts.

2. Investment Schemes:

CPF members have the option to invest their CPF funds in various investment schemes for potentially higher returns.

3. Retirement Planning:

CPF members can set aside savings in their retirement account to ensure financial security during retirement.

Options such as the Retirement Sum Scheme and CPF Life provide regular payouts in retirement.

4. Healthcare Financing:

MediSave is a component of the CPF scheme that helps members save for future medical expenses.

Members can use MediSave for hospitalisation expenses, approved outpatient treatments, and health insurance premiums.

5. Housing Benefits:

The Home Protection Scheme (HPS) provides mortgage insurance coverage for HDB flat owners using their CPF funds.

Members can also use their CPF Ordinary Account savings for housing loans and payments.

6. Education schemes:

provides education schemes like the Education Scheme Premium Subsidy (ESPS).

7. Online Services:

   Members can access various online services through the CPF website, such as checking account balances, updating information, applying for schemes or withdrawals, etc.

With its wide range of services catering to the different life stages and needs of Singaporeans, the CPF Board plays a crucial role in promoting financial stability and security among its members.

CPF Service Centres

The CPF (Central Provident Fund) is a social security savings scheme in Singapore that aims to provide financial security for its members during retirement. The CPF Board administers various services and schemes related to CPF contributions, withdrawals, investments, and insurance coverage. One of the key aspects of managing CPF accounts is through CPF Service Centres.

1. Role of CPF Service Centres:

CPF Service Centres serve as physical locations where individuals can obtain assistance and information regarding their CPF accounts.

These centres offer a range of services, including account inquiries, updating personal information, making contributions, and processing withdrawal applications.

2. Services Offered at CPF Service Centres:

Account Inquiries: Individuals can check their CPF account balances, contribution history, and transaction details.

Updating Personal Information: Members can update their contact details or nominee information at the service centres.

Contribution Matters: Employers can make bulk payments or address contribution-related queries at these centres.

Withdrawals and Claims: Members can submit applications for various types of withdrawals, such as housing, healthcare needs, or retirement sum payouts.

3. Benefits of Visiting CPF Service Centres:

Face-to-Face Assistance: By visiting a service centre in person, individuals can speak directly with Customer Relations Executives, who can provide personalised assistance.

Document Submission: Certain transactions may require the submission of physical documents, which can be done conveniently at the service centres.

4. Locating the nearest CPF service centre:

Individuals looking to visit a local service centre can easily find the nearest location by checking the official website or calling the hotline. Additionally, automated machines are available outside some branches for convenient self-service options.

Overall, CPF board services offered through CPF service centres play a vital role in ensuring that members receive accurate information and efficient support for managing their CPF accounts effectively.

CPF Call Centre

The CPF (Central Provident Fund) Board in Singapore offers a range of services to help citizens manage their CPF savings, which are essentially retirement funds. One important service provided by the CPF Board is the CPF Call Centre, where individuals can seek assistance and information regarding their CPF accounts.

Services Offered by the CPF Call Centre:

Account Inquiries: Individuals can call the CPF Call Centre to check on their account balance, contributions made, interest earned, and other related matters.

Scheme Enquiries: The call centre assists in providing information on various schemes available through the CPF, like the Retirement Sum Scheme, MediSave, Housing Scheme, etc.

Application Assistance: For those looking to apply for schemes or make changes to their account details, the call centre provides guidance and support.

Investment Guidance: The staff at the call centre can offer basic advice on investments available through CPF, such as the Special Account Investment Scheme (SAIS).

Claims Processing: Assistance with processing claims related to withdrawals for housing, healthcare expenses, or other purposes is also handled by the call centre.

How to Reach the CPF Call Centre:

To access these services, individuals may contact the CPF Hotline at 1800-2271188 during operating hours from Monday to Friday.

Remember that while the call centre can provide valuable information and guidance on most matters related to your CPF savings, more complex financial planning advice may require consulting a certified financial advisor.

My CPF Online Services

CPF Board Services encompass a range of online services provided by the Central Provident Fund (CPF) Board to help Singaporeans manage their CPF accounts and benefits conveniently. One of the key offerings under CPF Board Services is the MyCPF online portal, which serves as a one-stop platform for individuals to access and update their CPF information.

Key Features of MyCPF Online Services:

Account Information: Users can view their CPF account balances, transaction history, contribution details, and investment schemes through the MyCPF portal. This provides users with real-time updates on their CPF savings.

Payment and Contribution Tools: The portal allows users to make voluntary contributions, check their MediSave balance, and set up recurring transfers easily. These features enable users to proactively manage their savings and contributions.

Digital Applications**: Users can apply for various CPF-related matters, such as housing withdrawals or nominations of beneficiaries, digitally through the portal. This reduces paperwork and processing time for users.

Retirement Planning Tools: The MyCPF portal offers retirement planning calculators and tools that assist users in estimating their retirement needs based on current savings and contributions. Users can also explore different retirement sum payout options using these tools.

Messages & Updates: Users receive important notifications, updates, and announcements from the CPF Board via the portal's messaging feature. This ensures that users stay informed about any changes or developments related to their CPF accounts.

Overall, CPF Board Services' MyCPF Online platform streamlines access to crucial CPF information and services in a user-friendly manner, empowering individuals to take control of their retirement planning and financial well-being effectively.

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