HDB Hub is a centralised facility located in Toa Payoh, Singapore, that serves as the headquarters for the Housing & Development Board (HDB), which is responsible for public housing in Singapore. It is an essential resource for both homeowners and tenants, providing easy access to a wide range of services and information related to public housing.
Key Functions and Facilities:
Customer Service Centre: It offers a dedicated customer service centre where individuals can seek guidance and support on various matters relating to public housing. Knowledgeable staff members are available to assist with queries regarding eligibility criteria, rental issues, lease renewals, flat sales transactions, and more.
Exhibition Spaces: The facility features exhibition spaces that showcase informative displays about HDB's history, achievements, sustainability initiatives, urban planning efforts, and architectural designs. These exhibitions contribute to educating visitors about the evolution of public housing in Singapore.
Model Showflats: It provides model showflats that demonstrate different types of flats available for purchase or rental from HDB. These fully furnished showflats allow prospective buyers or tenants to visualise the layout options and interior design schemes offered by HDB.
Financial Advisory Services: For those seeking financial assistance or advice related to purchasing an HDB flat or managing their existing mortgage payments, professional counsellors are present at the hub's Financial Advisory Services corner. They provide personalised advice on home loans from partner banks as well as government grants available for eligible buyers.
Sales/Resale Flat Information Counter: Homeowners looking to sell their flat or interested buyers exploring resale options can obtain comprehensive information at this counter. Through the HDB-managed Resale Portal system, staff members offer guidance on transaction processes like valuation requests and registering intent to buy or sell flats online.
Amenities: Various amenities within the hub include an auditorium, meeting rooms, a library, and an HDB shop. These facilities cater to different needs related to public housing, such as community events, workshops on renovation guidelines or homeownership programmes, research resources on urban planning, and real estate development.
Essential Services: It also hosts essential services like banks, clinics, and food outlets within its premises for the convenience of visitors dealing with administrative matters or requiring other immediate assistance.
Benefits of HDB Hub:
Efficiency: The centralised nature ensures that individuals can conveniently access various housing-related services under one roof, saving time and effort.
Expert Assistance: Staff members at the hub are knowledgeable about all aspects of public housing policies and procedures. They can provide accurate information and expert guidance tailored to individual needs.
Information Dissemination: The exhibitions and displays in the hub help educate the public about Singapore's public housing initiatives while highlighting sustainable practices.
Community Space: The amenities provided create opportunities for gathering, fostering community engagement among residents with shared interests or concerns.
In summary, it plays a crucial role in providing access to comprehensive information, support services, exhibition spaces, and showflats for potential buyers and tenants concerning public housing in Singapore. Its efficient setup aims to ensure an optimal customer service experience while promoting awareness about public housing policies and fostering community engagement.
Blocks 460–530, Lorong 6, Toa Payoh, Singapore 310460
Enquiries on Tenancy Matters
Contact Number: 6490-2999
Rental of Convention Centre Rooms and Facilities
Contact number: 6490-2927
Rental of Office or Commercial Retail Space
CBRE Pte. Ltd.
C&W Services (S) Pte. Ltd.
Knight Frank Pte Ltd.
Edmund Tie & Company (SEA) Pte. Ltd.
Operating hours are as follows:
Weekdays (Mondays to Fridays):
Service Centre: 8:00 a.m. to 5:00 p.m.
Service Line: 8:00 a.m. to 5:00 p.m.
Library: 9:00 a.m. to 8:00 p.m.
Retail and F&B Outlets: Varies
Other Facilities: Varies
Service Centre: 8:00 a.m. to 1:00 p.m.
Service Line: 8:00 a.m. to 1:00 p.m.
Library: 9:00 a.m. to 4:00 p.m.
Retail and F&B Outlets: Varies
Other Facilities: Varies
Sundays and Public Holidays: Closed
Please note that the operating hours for individual facilities within it may vary. It is always a good idea to check with specific shops or services for their respective opening and closing times.
It provides several special facilities and amenities for residents. These include:
HDB Gallery: It houses the HDB Gallery, a unique showcase of Singapore's public housing journey. It offers interactive and informative exhibits that allow visitors to learn about the development of HDB flats and the various housing policies in Singapore.
HDB InfoWEB Kiosks: Throughout, you can find HDB InfoWEB Kiosks that provide residents with access to various online services. These kiosks allow you to perform tasks such as applying for a flat, checking eligibility for housing grants, and updating your personal particulars.
Service Centres: It is home to various service centres that cater to the different needs of residents. These include the HDB Sales and Turnover Counter, where you can handle administrative matters related to your HDB flat, and the HDB Resale Portal Service Centre, which assists with transactions related to resale flats.
Community Spaces: It offers community spaces where residents can gather and interact with one another. These spaces are designed to encourage community bonding and provide a venue for events and activities that promote neighbourliness among HDB residents.
Retail and Dining Outlets: Within it, you will find a range of retail and dining outlets that cater to the needs and preferences of residents. These establishments include supermarkets, cafes, restaurants, and convenience stores, providing residents with easy access to daily necessities and dining options.
To make the most of these special facilities and amenities, residents can visit them and take advantage of the resources and services available. Whether you need assistance with administrative matters, want to explore Singapore's public housing story, or simply want to shop and dine, it provides a convenient and accessible hub for residents.
Yes, there are several shopping and retail options within it for residents to conveniently access. These options include:
HDB Hub Shopping Mall: Located on the first and second floors, this shopping mall offers a wide range of retail shops, supermarkets, pharmacies, and lifestyle stores. Residents can find everything from groceries and household items to fashion, electronics, and beauty products.
NTUC FairPrice: This leading supermarket chain has a branch located within its shopping mall. Residents can easily shop for groceries, fresh produce, household essentials, and more.
The Health Promotion Board's (HPB) Healthy Living Hub: Located on the second floor, this hub offers a range of health-related services and products. Residents can find resources and information on healthy living, as well as purchase health supplements and products.
National Library Board (NLB) Branch: It is also home to a NLB branch, where residents can borrow books, access digital resources, attend workshops, and participate in other library activities.
Food Courts and Restaurants: It houses several food courts and restaurants where residents can enjoy a variety of local and international cuisines. Whether you're in the mood for hawker fare, fast food, or a sit-down meal, there are plenty of options to choose from.
These shopping and retail options provide residents with convenience and easy access to everyday essentials, groceries, leisure activities, and dining options, making it a one-stop destination for all their needs.
Here are some of them:
1. HDB Hub Shopping Mall
Located within it, there is a shopping mall that offers a variety of retail shops, restaurants, and cafes. It is a convenient place for residents and visitors to shop for groceries, clothing, electronics, and more.
2. HDB Hub Basement Atrium
The Basement Atrium hosts various events and activities throughout the year. These events can include exhibitions, seminars, workshops, and performances.
3. HDB Exhibition Centre
The HDB Exhibition Centre is a space dedicated to showcasing HDB's past, present, and future development plans. Visitors can learn about the history of public housing in Singapore and explore the different housing options and designs available.
4. TOA Payoh Town Park
Adjacent to it, Toa Payoh Town Park is a green oasis in the midst of the urban landscape. It features a large pond, gardens, and walking paths, making it a great place for relaxation and leisure activities.
5. Community Club
There is also a community club located near it. It offers a range of recreational activities, classes, and events for residents of all ages. These can include fitness classes, arts-and-crafts workshops, and community gatherings.
These are just some of the recreational facilities and amenities available within it. With its prime location and various offerings, residents and visitors can enjoy a range of activities and amenities in this bustling hub.
It organises a range of community programmes and events to cater to the needs and interests of HDB residents. These initiatives aim to foster community engagement, promote social interaction, and enhance the overall well-being of residents. Here are some of the programmes and events that are regularly organised:
1. Health and Wellness Programmes
Fitness classes: It offers a variety of fitness classes, such as Zumba, yoga, and aerobics, to encourage residents to lead an active lifestyle.
Health talks and workshops: Informative sessions on various health topics are conducted to educate residents about maintaining a healthy lifestyle.
Health screenings: Regular health screenings, including blood pressure checks, cholesterol tests, and eye tests, are organised.
2. Family and Youth Programmes
Parenting workshops: Workshops are conducted to provide parents with practical advice and resources on raising children.
Family bonding activities: It organises family-oriented events such as picnics, movie nights, and sports competitions to promote family bonding.
Youth development programmes: programmes like leadership camps, career workshops, and mentorship programmes aim to nurture the talents and skills of young residents.
3. Arts and Culture Programmes
Art exhibitions: It hosts art exhibitions featuring works by local artists, encouraging residents to appreciate and engage with art.
Cultural festivals: Festivals like Chinese New Year, Deepavali, and Hari Raya are celebrated with various cultural performances and activities.
Craft workshops: Residents can participate in craft workshops to learn new skills and unleash their creativity.
4. Community Volunteer Programmes
Community clean-up activities: It organises regular community clean-up drives to instill a sense of responsibility and cleanliness among residents.
Volunteer opportunities: Residents can volunteer their time and skills by participating in community projects, such as organising charity events, assisting the elderly, and tutoring students.
5. Educational and Skills Development Programmes
Workshops and seminars: It conducts educational workshops and seminars on topics like financial planning, home improvement, and personal development.
Skills training: Residents can attend skill-based training programmes, such as computer literacy courses, language classes, and entrepreneurship workshops.
These are just a few examples of the community programmes and events organised. The variety and frequency of these initiatives may vary over time, so it's advisable to regularly check its website or community notice boards for the latest updates on programmes and events.