HDB Hotline
Contact Us:
Call HDB Sales and Resale Customer Service Line at 1800 866 3066 (Monday to Friday, 8am to 5pm)
Attend an online video consultation session and gain assistance for one or more of these matters:
- CPF Top Up Grant
- Demise of owner
- Lease Buyback Scheme (LBS)
- Mortgage loan
- Rental flat
- Retention of HDB flat or Executive Condominium
- Surrender of HDB flat
- Transfer of flat ownership
- Upgrading of flat
Attend your appointment from any location with just your desktop, laptop or smartphone and an uninterrupted internet connection.
Need some assistance on HDB matters? Reach us through one of the channels listed below at your leisure:
My HDBPage allows you to easily access information and services about your flat or vehicle and to check the status of existing transactions with HDB; MyRequest@HDB allows users to submit requests relating to new flat applications, resale flat applications or housing loan requests with HDB.
Submit this online Feedback Form for assistance or general enquiries on purchasing/selling an HDB flat, applying for an HDB loan, selling/renting out existing flat and meeting appointments at HDB Branch offices.
The Housing and Development Board (HDB) is a statutory board in Singapore that is responsible for public housing. They provide affordable and quality homes for Singaporeans, and they also offer a range of services to help people with their housing needs. One of these services is the HDB Hotline, which is a phone service that provides information and assistance to people who need help with their HDB-related matters. In this blog post, we will take a closer look at it and how it can help you with your housing needs.
HDB Hotline - What is it?
It is a phone service that is available to Singaporeans who need help with their HDB-related matters. It is open from 8:00 am to 5:00 pm on weekdays, and it is closed on weekends and public holidays. You can call at 1800-225-5432 (1800-CALL-HDB) to get help with your HDB-related matters.
We believe in being readily accessible. You can use any of the channels listed below to reach us directly and speak to one of us.
For most correspondences and general inquiries, our response time should be no later than 14 working days. With respect to general inquiries or case specific inquiries and appeals, it may take us up to 21 working days depending on their complexity - please be understanding of any delays we incur if it takes longer to reply; If emailing us please limit attachment size to no more than 6MB for faster service.
What can you expect?
When you call, you can expect to be connected to a customer service officer who will assist you with your HDB-related matters. The customer service officer will ask you some questions to determine your needs and will provide you with the necessary information and assistance.
Some of the common topics that people call it for include:
Application for HDB flats
If you are looking to apply for an HDB flat, the customer service officer can assist you with your application. They can provide you with information on the eligibility criteria, the application process, and the available flats.
Housing loan
If you need information on housing loans, the customer service officer can provide you with information on the available housing loan packages, the eligibility criteria, and the application process.
Lease renewal
If you need to renew your lease on your HDB flat, the customer service officer can provide you with information on the renewal process, the eligibility criteria, and the fees involved.
HDB Hotline - Complaints and feedback
If you have any complaints or feedback regarding your HDB-related matters, the customer service officer can assist you with your concerns. They can also provide you with information on the channels available for you to make your complaints or feedback.
Benefits of using it:
Quick and convenient:
Using it is quick and convenient as you can get the information and assistance that you need over the phone.
Personalized assistance:
The customer service officer will provide you with personalized assistance based on your needs and requirements.
Professional advice:
The customer service officer is trained and knowledgeable in HDB-related matters, so you can expect to receive professional advice and information.
Availability:
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It is available during office hours on weekdays, so you can get the information and assistance that you need during these times.
HDB Hotline - Before You Call: Things To Note
It is a service provided by the Housing and Development Board (HDB) to assist Singaporeans with their housing needs. It is available during office hours on weekdays, and provides information and assistance to individuals who need help with their HDB-related matters. However, before calling the hotline, there are several things that you should keep in mind. In this article, we will discuss the things that you need to note before you call.
Have all relevant documents ready:
Before calling, make sure that you have all the relevant documents that you will need for your HDB-related matter. For example, if you are calling to enquire about your lease renewal, you should have your lease agreement ready. If you are calling to enquire about an HDB loan, you should have all the necessary documents ready, such as your income tax statements and bank statements.
Be clear about your query:
It is important to be clear about your query when calling. This will help the customer service officer to understand your needs better and provide you with accurate information. It is a good idea to write down your questions beforehand, so that you do not forget any important information when you are on the phone.
Be patient:
It can be quite busy, especially during peak periods. Therefore, it is important to be patient and wait for your turn to speak to a customer service officer. Do not hang up and call back repeatedly, as this will only increase the waiting time for everyone else.
Know your eligibility:
Before calling, make sure that you know your eligibility for any HDB-related matter that you are enquiring about. For example, if you are calling to enquire about an HDB flat, make sure that you are eligible to apply for one. You can check the eligibility criteria on the HDB website before calling it.
Know the fees involved:
Before calling, make sure that you know the fees involved for any HDB-related matter that you are enquiring about. For example, if you are calling to enquire about your lease renewal, make sure that you know the fees that you will need to pay.
Be aware of the processing time:
It is important to be aware of the processing time for any HDB-related matter that you are enquiring about. For example, if you are calling to enquire about an HDB loan, be aware that it may take several weeks for your application to be processed. Knowing the processing time will help you to plan accordingly.
Be prepared for follow-up:
If you are calling for a complex matter, be prepared for follow-up calls or emails from the customer service officer. They may need to verify some information or check on your application status, and it is important to respond promptly to these follow-up requests.
In conclusion, before calling, it is important to be prepared and have all the relevant documents and information ready. You should be clear about your query and be patient when waiting to speak to a customer service officer. It is also important to know your eligibility, the fees involved, and the processing time for any HDB-related matter that you are enquiring about. By keeping these things in mind, you can ensure that your call to the HDB hotline is productive and efficient.
HDB Hotline - AFTER You Call: Things To Note
After calling and receiving assistance from a customer service officer, there are several things that you should note. In this article, we will discuss the things that you need to note after you call.
Take note of the officer's name and contact information:
After speaking with a customer service officer, take note of their name and contact information. This will come in handy if you need to follow up with them or if you have any further questions in the future.
Review the information provided:
Take the time to review the information provided by the customer service officer. Make sure that you understand the information and that it is relevant to your needs. If you have any doubts or questions, do not hesitate to ask for clarification.
Take action:
If the customer service officer provided you with specific actions that you need to take, make sure that you follow through with them. This could include submitting documents or filling out an application form. It is important to complete these actions as soon as possible to avoid any delays in processing your request.
Keep track of deadlines:
If there are any deadlines associated with your HDB-related matter, make sure that you keep track of them. This could include deadlines for submitting documents or payment deadlines. Missing a deadline could result in delays or even the rejection of your application.
Check your application status:
If you have submitted an application, make sure that you check the status of your application regularly. You can do this through the HDB website or by calling it. If there are any issues or delays with your application, you can take action to address them as soon as possible.
Keep a record of all communication:
It is important to keep a record of all communication related to your HDB-related matter. This includes emails, letters, and phone calls. This will come in handy if you need to follow up on your application or if there are any discrepancies in the future.
Be prepared for follow-up:
If the customer service officer requested for follow-up action, be prepared to respond promptly. This could include submitting additional documents or providing further information. It is important to respond to these requests as soon as possible to avoid any delays in processing your request.
In conclusion, after calling and receiving assistance from a customer service officer, it is important to take note of their name and contact information, review the information provided, take action, keep track of deadlines, check your application status, keep a record of all communication, and be prepared for follow-up. By doing so, you can ensure that your HDB-related matter is processed smoothly and efficiently.
